Chumz

Privacy Policy

Privacy Policy

Last updated: 16-05-2025

At Chumz (mychumz.com), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access or use our website, mobile applications, and any related services (collectively referred to as “Services”).

By using our Services, you agree to the terms outlined in this policy.

Information We Collect

When you interact with Chumz, we may collect the following types of information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Gender
  • Date of birth/age
  • Password (encrypted)

Transactional & Payment Information

  • Billing/shipping address
  • Order history and preferences
  • Payment information (Note: we do not store credit/debit card details. Payment is processed via secure third-party gateways.)

Browsing & Usage Information

  • IP address, browser type, device type
  • Pages viewed, session time, and clickstream data
  • Pages viewed, session time, and clickstream data

How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill orders
  • To provide order tracking and delivery updates
  • Pages viewed, session time, and clickstream data
  • To personalize your shopping experience
  • To send promotional emails (only if you opt in)
  • To improve website functionality and user experience
  • For internal analysis, product development, and customer support
  • To conduct surveys, contests, or promotions (optional participation)

Cookies & Analytics

We use cookies and third-party scripts to enhance your browsing experience and optimize future interactions. Cookies help us remember your preferences, auto-fill forms, and provide relevant product recommendations.
You may choose to disable cookies through your browser settings, but this may affect your ability to use some features of our Services.

Sharing of Information

We do not sell or rent your personal information to any third parties. However, we may share limited data with trusted service providers solely for the purpose of:

  • Order processing and delivery
  • Payment processing
  • Marketing and retargeting (if you’ve opted in)
  • IT services and analytics support
  • Security, fraud prevention, and legal compliance
We may also collect information from third-party sources, like logistics partners or digital marketing platforms, to improve the quality and personalization of our Services.

Surveys, Contests & Promotions

From time to time, we may run voluntary surveys or contests. You may be asked for contact details (like name, age, shipping address) and other relevant data. This information is used solely for contest fulfillment, insights, or service improvement.

Data Security

We take strong measures to protect your personal information. Our platform uses encryption, secure servers, and industry-standard protocols to prevent unauthorized access or misuse.

However, no digital transmission or storage system is 100% secure. While we do our best to safeguard your data, we cannot guarantee absolute security.

Your Rights & Choices

  • You may review, update, or delete your account information at any time by logging into your profile.
  • You may opt out of promotional communications via the “Unsubscribe” link in emails.
  • You may request data deletion or a copy of the information we hold about you by writing to privacy@mychumz.com.

Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in the law, technology, or our practices. The latest version will always be available on this page with a date stamp.