Terms & Conditions

Effective Date: 16-05-2025

Welcome to mychumz.com, your trusted source for eco-conscious menstrual hygiene products. These Terms & Conditions (“Terms”) govern your access to and use of our website, services, and products. By accessing or using any part of the site, you accept and agree to be bound by these Terms. If you do not agree, please refrain from using our services.

Introduction

Chumz is committed to providing a seamless and safe shopping experience for all users. The use of this website and its services is subject to the terms outlined below, which may be updated from time to time.

Terms of Sale

All products available on our website are for personal and/or professional use only.
We strive to ensure that all product details, including descriptions and images, are accurate. However, errors may occur. If we identify an error in product details, pricing, or availability, we reserve the right to correct it—even after an order has been placed—and inform you accordingly.
Colors and packaging may vary slightly from the images shown due to screen display or studio editing.
We reserve the right to

Limit the quantities of any product or service.
Cancel or refuse orders that appear to be placed by resellers, dealers, or distributors.
Modify or discontinue products without notice.

Payment

We accept various payment methods including debit/credit cards, UPI, wallets, and Cash on Delivery (COD).
Prepaid transactions are processed securely through our payment gateway partner Razorpay.
COD services are subject to availability by our logistics partner and may incur additional charges.
Payment method charges (if applicable) will be displayed during checkout.

Shipping & Delivery

Metro cities: 3–5 business days
Other regions: 5–7 business days
Remote areas: 7–12 business days

Free shipping is applicable on orders above ₹100. Orders below this value will incur a nominal shipping fee of ₹39.
A signature may be required at the time of delivery. If you're unavailable, please ensure someone else can receive the package on your behalf.
Chumz is not responsible for delays caused by courier partners or damage after delivery.
For delivery-related concerns, contact us within 7 business days at care@mychumz.com.

Reviews, Feedback & Submissions

Any feedback, suggestions, ideas, comments, or other content you submit to Chumz becomes our property.
By submitting content, you grant Chumz the unrestricted right to use, reproduce, modify, and publish your submissions in any format or media without any compensation or obligation.
Chumz is not obligated to maintain confidentiality of any submissions or to respond to them.

Intellectual Property

All content on mychumz.com, including text, graphics, images, logos, icons, and product descriptions, is the property of Chumz or its content suppliers and is protected by copyright and trademark laws.

Third-Party Services

Our site may contain links to or integrations with third-party websites (e.g., payment gateways or social media). Chumz is not responsible for the content, privacy policies, or practices of these third-party services.

Limitation of Liability

Chumz shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our services or products. We make no warranties of any kind, expressed or implied, regarding the operation of the site or the information, content, or products included.

Modifications

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting. Continued use of the website constitutes acceptance of the revised terms.

Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact:

📧 Email: support@mychumz.com
🌐 Website: www.mychumz.com